• +442037976445

Conditions of sale


1. Terms and Conditions:

These are the terms and conditions of our agreement which apply to all purchases of products by you from Wellness Water Ltd via this web site and you should read them carefully. Terms may alter if necessary and therefore you should check them before you make a new purchase.

2. Order:

You can submit an order for products to wellnesswater.co.uk by completing the details required on the order summary page and clicking the confirm order button. All prices are reflected in £UK Sterling and Euro’s and include VAT, providing delivery is to a location in the UK. Orders for delivery outside the United Kingdom will be subject to a postage and packing charge. We are under no obligation to accept your order, but would normally do so where the product is available. The order reflects pricing at the time of purchase the payment of which, via your credit card/debit card, will be approved by your credit card/debit card company.

3. Acceptance of order:

We will notify you of our acceptance of your order by email shortly after we receive it and the completion of the contract between you and Wellness Water Ltd will take place on despatch to you of the products ordered, unless you are notified that we do not accept your order. It is important that you provide an accurate and valid email address in order that we are able to contact you and so that we are able to accept your order. If your order is not accepted for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), your order will be cancelled and we will email you to advise you of the changes. You will then need to resubmit your order. Only credit and debit cards are acceptable as payment for orders via this site. Gift vouchers are not accepted for online purchases.

3.1 Product promotion duration: any product displayed at a special promotional price on the website will have the offer closing date clearly displayed. The closing date must be taken as finite and will be valid for all order placements accepted prior to midnight on the offer closing date displayed. Wellness Water has the right to shorten or extend the offer without prior notification.

4. Delivery:

We make every effort to despatch within 48 working hours of order placement. Unless we state otherwise, ie the product is out of stock, we ensure that your products are delivered within 28 days from acceptance, subject to conditions outside of our control, in the UK. However, we endeavour to deliver your order within seven working days. Orders delivered outside of the UK will be delivered as soon as possible, however we cannot guarantee a specific time, due to external regulations and procedures of non UK authorities. The despatch weight of the order will dictate the method of delivery. Parcels over 1.731kg will be delivered by courier service and will require a signature upon receipt. This may not apply in respect of deliveries outside of the UK. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and the products will be stored.

5. Payment:

We will charge your account for payment at the time that the order is dispatched for delivery to you. We take every reasonable care to ensure that your order and subsequent transactions are conducted via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know by e-mail. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card account.

6. Returns:

You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

The rights to return the goods to us will not apply in the event that the product has been used.

7. Warranties:

The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom. The majority of products will be covered by a best before date detailed on the packaging. This date relates to the product’s shelf life from the date of manufacture. The best before date does not relate to the shelf life of the product once opened.
We will replace products free of charge or, refund to you the price of the products by way of credit to your credit card or debit card account. This will apply if the instructions governing the use of the products have been followed and will be in accordance with the Wellness Water Guarantee, as outlined in section 6. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer, under English Law.

8. Emails:

All emails to you will be forwarded to the address you specify to us. It is important that you provide an accurate and valid email address otherwise we will be unable to accept your order. You must also ensure that if this address changes between submitting your order and delivery of the products by us to you, you advise us of the new address. We will not be responsible for failure to perform under this agreement where such failure is attributable to a change of address.

9. Complaints:

If you have any complaints or comments about our web site or any of the products or services supplied or provided to you, please contact us on Customer Service at Customer Service Centre at either [email protected] Wellness Water LTD, Tan Y Graig, Caernarfon Road, Pwllheli LL53 6TT or phone our Customer Service Team in the UK on +44 7551122509 Monday to Friday, 9 a.m. to 5 p.m.

10. Descriptions:

To the best of our knowledge, the product descriptions on the site are accurate and up-to-date, but we are continually working to improve our products and so specifications or design changes may be made from time to time which have not been reflected on the site. We include images of products on our site to help you with your selection. However, slight variations, for example, in graphics, colour, or pot size should be expected. All measurements and weights are approximate.

11. General:

We will not be liable to you for any breach of our agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, industrial action, riots, floods, drought, fire, legislation or other cause beyond our reasonable control. This does not affect your statutory rights. If we choose not to enforce a right under our agreement, that decision will not prevent us from enforcing other rights, or the same right on a later occasion. Our agreement will be governed by English law and any disputes will be resolved exclusively by English Courts.

12. Privacy:

We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in the UK. Please read our privacy statement located at the foot of every screen within the website. For further information on Wellness Water Ltd’s Data Protection and Privacy policies please email us