Cartridges & Seals – 1 Year
All Point of Entry (POE) cartridges carry a one-year warranty covering material defects and manufacturing faults. This warranty excludes cartridge blockages subject to incoming water quality.
Pressure Gauges & Valves – 3 Years
All gauges, pressure limiting and by-pass valves (excluding seals) carry a three-year warranty covering material defects and manufacturing faults.
Housings & Bracket – 5 Years
All cartridge housings and brackets carry a five-year warranty covering material defects and manufacturing faults.
Warranty applies to municipal water use only. Terms and Conditions apply – see link for full details.
Terms & Conditions
Unless otherwise stated all cartridges offered are sold and warranted for use with Municipal or Microbiologically safe water only. DO NOT USE ANY FILTER CARTRIDGES WITH WATER OF UNKNOWN QUALITY SUCH AS RIVER, LAKE. TANK OR WATER THAT IS MICROBIOLOGICALLY UNSAFE WITHOUT PRIOR STERILISATION AND/OR DISINFECTION.
If using untreated water you must ensure adequate maintenance and/or disinfection of your source water before introduction to filter(s). No Guarantees, whether express or implied, are made and we accept no liability for the operational effectiveness of these units. If you are in doubt as to the safety of your water supply, we recommend consultation with your local water testing laboratory.
Estimated Cartridge Life
Cartridges are designed to be replaced after 12-months or whenever rated volume has been exceeded. Cartridge life may be shortened by water containing high levels of dirt or sediment. Poor quality water may cause filter cartridges to block prematurely at anytime. This warranty does not extend to premature blockages and shorter than average cartridge life due to poor water quality. In these circumstances, we recommend the installation of a specialist pre-filters for dirt and sediment or the regular replacement of filters on a shorter cycle.